Flutterwave by HDS Support
Setup Issues
If you encounter any issues during the installation or setup of Flutterwave by HDS, please ensure that you followed all steps outlined in the setup guide. For common issues:
- Ensure that you've correctly entered your Flutterwave API keys.
- Ensure that the app is set as the default payment gateway in the GoHighLevel dashboard.
- If installation fails, try reinstalling the app or clearing cache.
- Make sure you install at agency level first, then at sub-account level.
- Verify that your Flutterwave account is active and in good standing.
If you're still having trouble, don't hesitate to contact our support team for further assistance.
Payment Processing Issues
If you face issues with payment processing:
- Check your API keys and ensure they're correct.
- Verify the currency settings for the region you're transacting in.
- Make sure that your Flutterwave account is in good standing.
- Ensure the webhook URL is properly configured in your Flutterwave dashboard.
- Test the integration using test mode before going live.
- Check transaction limits for your selected currency.
Important: For more advanced issues, please provide error logs when contacting support.
Currency Issues
If you're having trouble with currencies, please ensure that the selected currency is supported. Here are our supported currencies:
- Nigerian Naira (NGN)
- Ghana Cedis (GHS)
- Kenyan Shillings (KES)
- South African Rand (ZAR)
- United States Dollar (USD)
- Euro (EUR)
- British Pound Sterling (GBP)
- Central African CFA Franc (XAF)
- West African CFA Franc (XOF)
- Malawian Kwacha (MWK)
- Ugandan Shillings (UGX)
- Rwandan Franc (RWF)
- Tanzanian Shillings (TZS)
If you are facing an issue with a specific transaction or currency, reach out to us with detailed information about your issue including transaction ID and error messages.
Webhook Setup Assistance
If you're having issues with webhook setup:
- Ensure that the webhook URL https://flutterwave.withhordanso.com/flutterwave-webhook is correctly configured in your Flutterwave dashboard.
- Make sure that the webhook is active and properly tested.
- Contact our support team to get your webhook secret hash for both Live and Test environments.
- If you don't receive webhook notifications, verify the status in the Flutterwave dashboard.
- Check all the boxes in the webhook settings and save your configuration.
Contact us with your dashboard details if the issue persists. We'll help you get the webhook secret hash and troubleshoot any configuration issues.
Common Troubleshooting Steps
Before contacting support, try these common troubleshooting steps:
For Installation Issues:
- Clear your browser cache and cookies
- Try using a different browser or incognito mode
- Ensure you have admin permissions in your GHL account
- Check if there are any browser extensions blocking the installation
For Payment Issues:
- Verify your API keys are from the correct environment (Live/Test)
- Check if your Flutterwave account has sufficient balance
- Ensure the customer's payment method is supported in their region
- Test with a different payment method or currency
Contact Support
If you're unable to find a solution to your issue, our support team is here to help. You can contact us via:
Contact Information
When contacting support, please include:
- Your GHL account details
- Description of the issue you're experiencing
- Screenshots or error messages (if applicable)
- Steps you've already tried to resolve the issue
- Transaction IDs (for payment-related issues)